An Organization Can Know Something No One Recognizes

Executive Field Note 032

The information may already exist.

In customer conversations.

Operational data.

Employee experience.

Anomalies.

Complaints.

Exceptions.

Yet possessing information is not the same as recognizing what it means.

An organization can contain every piece of a discovery without the discovery existing anywhere inside it.

Knowledge sometimes appears only when previously separate information becomes related.

What does your organization already know without yet knowing that it knows it?

Published by Executive Insights. A publication of Axiom Research Press